Success Stories

Collaboration IconSharing Success Stories, Lessons Learned and Innovations in Healthcare across New England

Healthcare providers throughout New England are continuing to improve the efficiency, quality and safety of the care they provide. With support from the New England QIN-QIO, healthcare communities are making great strides towards patient-focused, sustainable health systems.

Click on the titles below to read our most recent stories.

Driving Down the Antipsychotic Usage Rate in a Rehabilitation Center in New Hampshire

Success Story IconWhen a new Director of Nursing, Unit Managers, and an Activities Director were all hired and began working at a long-term care facility in New Hampshire, they discovered that previous leadership had approached residents’ behavior issues by relying heavily on the use of antipsychotic medications to sedate and control them. This new leadership at Hanover Terrace Health and Rehabilitation Center worked together to devise a plan that began to revolutionize the culture of the facility and drive down the antipsychotic usage rate.

Implementation of Standardized Patient Surveys Helps to Improve Patient Satisfaction Scores

Success Story IconBane Care Management LLC operates 14 Skilled Nursing Facilities, three Adult Day Health Centers and two Assisted Living Facilities in Massachusetts. The Bane Care facilities located on the South Shore of Massachusetts use the CoreQ patient experience survey, a set of five measures for skilled nursing care centers and assisted living communities to use to assess satisfaction among patients, residents, and their families. The Bane Care Management leadership team and frontline staff including admission, nursing, and social work noted a variance in survey results among the facilities and began to investigate the variance to improve their CoreQ score.

From Two-Star to Five-Star: One Nursing Home’s Successful Journey to Quality Improvement

Five Star Nursing Home Windsor Health and Rehabilitation Center, LLC is a family-owned and operated 108-bed skilled nursing facility serving the Greater Hartford and Greater Springfield areas. Under new ownership since January 1, 2016, the facility offers a range of care options, including short term, long-term rehabilitation, and skilled nursing services which includes orthopedic, stroke, cardiac, pulmonary rehab, post-transplant care, wound management, and end-of-life care.

QIOs In Action: New England QIN-QIO Helps Improve Access to Blood Pressure Self-Monitoring

Nationwide, approximately 75 million — or one in every three — American adults have high blood pressure or hypertension, according to the Centers for Disease Control and Prevention. States are also feeling the burden of this disease. In New Hampshire, one in four adults has hypertension, and only 33 percent of these individuals have their … Continue reading QIOs In Action: New England QIN-QIO Helps Improve Access to Blood Pressure Self-Monitoring

Increasing Home Health Face-to-Face Certification: Impact of a Hospital-Based Intervention

With support from our Rhode Island Healthcare Advisory Board, the New England QIN-QIO initiated collaboration between hospitals and home health agencies to improve patient transfers from the hospital to home. This collaboration led to interventions at hospitals in Rhode Island; most modified their discharge processes to embed required certification into the routine discharge paperwork for … Continue reading Increasing Home Health Face-to-Face Certification: Impact of a Hospital-Based Intervention

Strong Connecticut Partnership Leads to Increased DSMP Expansion In High-Risk Area

According to statistical sources from the National Institutes of Health and the Centers for Disease Control and Prevention (CDC), nearly 13% of U.S. adults, 20 years and older, and nearly one-third of persons 65 years and older have diabetes. Care for older Americans with diabetes costs Medicare $10 billion annually, and the cost continues to … Continue reading Strong Connecticut Partnership Leads to Increased DSMP Expansion In High-Risk Area